Once signed up for PromoRepublic, the first thing to do is to connect your social pages. Without this, you won't be able to use all the platform's functionality. It may happen though that it is not listed in the drop-down menu or anything else.
Below are some common issues that you may encounter when trying to add a page to your PromoRepublic account. We hope the following explanations provide you with additional clarity.
Facebook Business Page
No pages to connect or all available pages are already connected
In other words, the desired page is not there. Make sure you have a full admin role on the page. If you do, open the settings of your Facebook personal profile as instructed in this article and proceed with the rest of the steps.
Error 'Your profile is already associated with another Facebook (ID number) account!'
What does it mean? This means that your PromoRepublic account is already associated with a specific Facebook personal profile, unlike the one in which you are logged in at www.facebook.com. In order to understand what Facebook profile is attached now, navigate to the PromoRepublic account settings. And you will see the name at the bottom.
Seeing it, you can either disconnect it (click the red Disconnect Facebook button) or log in to this profile at www.facebook.com.
Error ‘It appears that your personal profile is already connected to another Promorepublic account. To solve this please contact us.’
This means that you have another PromoRepublic account to which the desired Facebook personal profile is linked. To resolve this, you can try to remember what this account is and disconnect the profile from it. If you don't remember the email of this account or you can't log into it, we can help, so please contact us at [email protected].
Error 'PromoRepublic account doesn’t belong to this Facebook user
The error means that you are logged into the wrong Facebook personal profile at www.facebook.com rather than the one that is associated with your PromoRepublic account. In order to understand what Facebook profile is attached now, navigate to the PromoRepublic account settings. And you will see the name at the bottom.
Instagram Business
As you might know, according to Facebook's requirements, an Instagram business page must be linked internally to a specific Facebook business page. That is why it is not a mistake that you get the same errors as if you connect a Facebook business page.
No pages to connect or all available pages are already connected
This is the most recent one. Make sure of the following mandatory requirements:
The desired Instagram page is linked to a Facebook business page
You have full admin rights on this Facebook business page
There is no Review Connection button.
We encourage you to read a detailed guide about this here.
LinkedIn Company Page
To connect a LinkedIn business page, ensure you're assigned a super admin role. The lower one, content admin, will enable you to post there but not connect. The super admin role is also needed to reset the token.
As you might know, once you have a Pinterest account, you can create boards, as many as you want. To PromoRepublic, you can connect specifically boards. If your Pinterest account doesn't have any, create one.
'No pages to connect or all available pages are already connected'
Usually, you receive this text while adding another Twitter account, and you know for sure that you own some more. Don't worry, you do! The trick here is straightforward - switch to the necessary account in the same browser at www.twitter.com.
If you are facing other issues that are not specified in this article, please refer to Facebook, Instagram and other collections in our knowledge base. Or simply reach out to us at [email protected].