There may be several reasons why your Facebook or Instagram business page is not listed. Make sure that your Facebook profile is an Admin on the necessary page, and check if you're logged in to this profile at www.facebook.com in the same browser.
⭕ IMPORTANT:
It is not possible to connect a Facebook page if you are a Page Admin through inheritance from a parent page. In the Facebook page settings find the Page Roles section. If you see yourself listed under a section labelled "Admin (inherited from parent page)", then, unfortunately, you will not be able to connect this page to PromoRepublic. In order to fix it, assign the Admin role on the necessary page to the particular Facebook personal profile that you are going to associate with your PromoRepublic account.
🔸 Troubleshooting 🔸
🔸 Navigate to the Business Integrations section by clicking on this URL, find SocialPost, and click on View and Edit.
It will trigger a pop-up window where you can find the pages you manage and tick the necessary ones.
Click Save and retry connecting the page in PromoRepublic.
🔸 If you didn't see any unticked pages, as shown above, re-set the Facebook token in your PromoRepublic account. Here is a guide on how to do it. Please follow it strictly in the order as the steps appear.
1️⃣ In your PromoRepublic account, click on the top right corner, select Settings, and scroll down to the bottom. There, you'll see the red Disconnect Facebook button. Hit on it. If it's not clickable, create the password as shown in the screenshot below. After this, the button will be clickable.
2️⃣ Sign out from PromoRepublic and log in back.
3️⃣ Re-try connecting the necessary page. Whether in the location settings or in the Calendar, click on the Connect button. Select Facebook.
⭕⭕⭕ Next, there will be a pop-up window asking you to authorize SocialPost. Click Continue as [your Facebook profile name].
⭕⭕⭕ Find the necessary page or feel free to select all of them. By selecting the pages, you give us permission to post there. However, the actual posting can only happen if you connect the page to PromoRepublic's interface. So it's up to you how many pages to pick, but we suggest that you select all of them because sometimes it may affect the whole connection.
On the next step, click Done and leave the toggles activated.
Finish with the OK button.
4️⃣ Make a test post because it might bring up another pop-up. Tap Continue and then OK.
If you click on Choose What You Allow, you'll see the pages ticked by default. We suggest that you leave it as it is. Giving permission to access your pages doesn't mean that we will post there without your permission or that we want to access your data. The purpose is solely to set the connection.
If you have any further questions, please contact us at [email protected].