This error means that you are logged into the wrong Facebook personal profile at www.facebook.com. Let me explain.

When connecting a Facebook business page or a group, there sets the connection between your Facebook profile and PromoRepublic account. This is what we call a token.

It means that a certain Facebook account gets associated with your PromoRepublic account. It is not possible to associate one PromoRepublic account with several Facebook profiles. When doing so, you might be prompted with a pop-up message that there is one attached already. In that case head over to this guide on how to disconnect a Facebook token.

In order to ensure the posting, please make sure that you have logged into your Facebook Personal profile in the same web browser where you are logged into your PromoRepublic account. For example, if you use Chrome, make sure, you have logged in to your Facebook profile in Chrome. Also, note that it must be the same Facebook personal profile that is connected to your PromoRepublic account.

In case you don't know what Facebook profile is the host on your PromoRepublic account, navigate to the settings. Click on the top right corner, select Settings, and scroll down to the bottom. There you'll see the profile name.

If this is a wrong profile and you want to connect to a different one, hit on the red Disconnect Facebook button and log out. Then authorize the necessary profile at www.facebook.com, get back to PromoRepublic, and re-try.

In case this doesn't help, please email us at [email protected].

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