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Add Internal Comments to Your Post
Add Internal Comments to Your Post

Internal commenting for your team

Roxy avatar
Written by Roxy
Updated over a week ago

To make the collaboration flow easier for teams, we offer the ability to comment on the posts inside the platform. For example, your client or a teammate can leave a note on what to change in it, etc.
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Whether this is an already published or scheduled post, tap it, and it'll open up in a bigger view. You can leave a comment on the right side.

In the Calendar, such posts will be marked by the appropriate tiny sign as highlighted below.

You can comment on such posts as Scheduled, Published, Proposed for Approval, or Not approved (not published). Even if the post with comments was rescheduled or recycled, comments would still be there. Comments can contain text, links or emojis.

You can't comment on a post that was published directly on the social platform (not through PromoRepublic). There will be a message on the top.

Who can create and manage comments?

All location roles (Owner, Admin, Member, Client) can create comments on all posts created with PromoRepublic. You can see the author of a comment and the time when it was created.

Comments can be deleted or resolved by the author (own comments only) or an admin (own and all other comments). To resolve a comment, hover over it and tick it. To delete a comment, click on the trash icon.

Hidden comments

Here is another feature to collaborate on the content you prepare for either your clients or teammates, or franchisees. Location admins and members can see the comments, but comments stay hidden for users with the Client permission role.*

*This can be customized for white-labelled solutions or other business solutions.

To make your comment hidden, move the switcher to the right.

Note that you will not be able to change the comment visibility after it's added. And you can name a comment hidden once it is published.

You can leave hidden comments on all types of posts that you create in PromoRepublic: published, scheduled, and proposed for approval.

Hidden comments can be deleted or resolved by the author (own comments only) or by the admin (own and other users' comments). Admins and Members will get notifications about all the actions on hidden posts the same way as it works for regular post commenting.

The Hidden Comments feature is not available on some of our subscription plans.

Collaborate Easier With Notifications

Using notifications will be a lot easier to collaborate with your teammates and clients, such as managing content creation, tracking publishing, and approval processes. You will get notifications about all the events that happen in the location.

Find the Notification icon in the top right corner near your profile picture. Once there is a new action taken in the location, you will see a white dot as pictured below.

Clicking the icon, it'll open the list of activities on the right side.
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Here you'll see the following types of notifications:

  • New posts created in the calendar

Who can see this notification? Location admins, members, and clients.

  • Post was edited

Who can see this notification? Post author, post editor, and post approver.

  • The suggested post was approved

Who can see this notification? Location admins, members and clients, post author, and post editor.

  • The post wasn't published because it hadn't been approved

Who can see this notification? Location admins, members and clients, post author, and post editor.

  • New comments on your posts

Who can see this notification? Location admins, members and clients, post author, post editor, post approver, comment author, commentator.

  • Resolved or Deleted comments

Who can see this notification? Comment author.

You can see the name of the person who took action and the corresponding name of the location and the page. Simply click on the notification to get to the post immediately.

If you have any further questions, don't hesitate to contact us at [email protected].

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