Now you can easily manage all your messages and comments in one place. Use every opportunity to interact with your audience and increase your Facebook engagement.

All you need to do is authorize SocialPost on Facebook to receive and answer any incoming communication from this business page, select the type of incoming communication in the drop-down list, and sort it by chronological order, reviewed first or unreviewed first.

PromoRepublic's Inbox is available for Facebook business pages. It covers:

Select the type of incoming communication in the drop-down list: All, Comments, Direct messages.

The second important step is to authorize SocialPost on Facebook to actually receive and respond to any incoming communication from your business page by tapping on the appropriate button.

Clicking the Authorize button will open up a Facebook permission box of the following kind. Click Continue as [your profile name] and follow the rest of the steps.

If the inbox part is empty even though there are recent comments or messages, check the Business Integrations as advised.

Open Business Integrations in Facebook's settings or follow this link. Find SocialPost, then tap View and Edit. You'll see a list of different permissions, such as 'Manage and access Page conversations in Messenger', 'Manage comments on your Page', etc., so scroll down for more. Make sure the necessary page is ticked.

Once the page is authorized, you may also want to sort the chosen communication by:

Reviewed first means that the chosen type of conversation will appear in chronological order, though the dialogues that were answered or marked manually as reviewed will appear first. When you answer a message in the PromoRepublic interface, it will be marked with a green checkmark (marked as reviewed) automatically.

If it was answered on the Facebook page natively, message or comment won't be marked with a green checkmark.

Unreviewed first means that the dialogues that were not answered or marked manually as unreviewed will appear first in chronological order. Reviewed dialogues will appear afterwards.

A blue dot signifies that the communication wasn't opened in the PromoRepublic interface even if it was seen and processed in Facebook natively. To mark a message or comment as processed, tap on the tick sign on the right, and it'll become green.

In the conversation list on the left, you can see first-level and second-level comments as separate entities. Upon clicking on a comment in the left side list you'll see the thread on the right.

The comments' functionality works so that each new comment will automatically create a new conversation in a conversation list, regardless of the level. The purpose is to ensure that none of the incoming conversations are left unnoticed.

Second-level comments are indicated in a thread by a vertical line from the first-level comment. The dialogue screen allows you to navigate through the entire conversation thread and reply at any level.

At any time, you can jump to the Facebook interface directly to answer and view the conversation.

As mentioned, you can answer direct messages on your Facebook business page in PromoRepublic.

IMPORTANT: The Facebook API restricts responding to a direct message in the PromoRepublic interface more than 7 days after the message was received and deleting direct messages. 

According to Facebook rules, you can send private messages "...to anyone who has sent a message to your Page." In other words, you can't initiate the conversation from your end - you can only send a message to someone who contacted you via private message earlier.

It is possible to send the attached PNG and JPEG files by clicking on the picture icon.

We don't support the GIF format. Such an image won't be shown in the PromoRepublic interface. For example, if you send a GIF solely without any text, the message will be empty, as shown below.