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Connect an Instagram Business Page

Troubleshooting: Instagram page is not listed in the drop-down menu

Roxy avatar
Written by Roxy
Updated over a month ago

This article will help if your Instagram business page isn't listed in the drop-down menu to connect it or if posts fail to be published due to a permission error. To troubleshoot these and permission-related ones, check if all the necessary Meta requirements listed below are met.

Instagram page must be a business account

  1. Open the Instagram app on your phone.

  2. Click on your avatar picture at the bottom right to access your account (you'll see only your posts, not the feed of who you're following).

  3. Click on the triple bar symbol in the top right-hand corner. In the listed menu, select 'Settings and Privacy'.

  4. Tap 'Business tools and controls'.

  5. Find 'Switch account type'.

    • If it is currently a business type, you'll see two options at the bottom: 'Switch to personal account' and 'Switch to creator account'. This way, you can be sure that it is a business type.

    • If you see anything different, it means that your account is either creator or personal. To convert it to the business type, click on the appropriate option.

For additional help, watch the short video below on how to identify the type of account you have.

[TIP] We strongly advise checking this in the Instagram mobile app, but not on the computer, because on the desktop version, the word 'business' stands for both types: business and creator.

Instagram page must be linked to a specific Facebook business page.

There are 3 ways how you can link Instagram to Facebook:

  • In the Instagram mobile app

  • In the Facebook mobile app

  • On the Facebook desktop

🔴 Before you do it, ensure you have at least one Facebook business page where you are an admin. If you don't have any, create at least a mock page. It will suffice to link the two pages together.

Create a Facebook business page

👉 Linking pages in the Instagram app

  1. Open the Instagram app on your phone.

  2. Click on your avatar picture at the bottom right to access your account (you'll see only your posts, not the feed of who you're following).

  3. Click on 'Edit Profile' below the avatar image.

  4. In the lower part of the page, in the 'Public business information', find 'Page' and click 'Connect or Create'.

  5. It will start the process of redirecting you to Facebook. Click 'Log in to Facebook'.

  6. It will bring up a permission window where you'll be asked to log in to your Facebook profile. Click 'Continue as [your Facebook profile]'.

  7. Choose the necessary business page and tap 'Connect'.

Here is a short video tutorial on how to do it in the Instagram mobile app.

👉 Linking pages in the Facebook app

  1. Open the Facebook app on your phone.

  2. Click on your avatar picture at the bottom right to access your personal profile menu.

  3. To the right of the avatar image, tap on the looking-down arrow and switch to the necessary business page.

  4. Click on the page avatar at the bottom right, scroll down a bit, open 'Settings and Privacy' and then 'Settings'.

  5. Go down the page to the Linked Accounts section.

  6. Select Instagram, tap 'Connect Account' and 'Continue'. Doing this will bring up the Instgaram login page, so feel free to insert the credentials for the desired account.

    • If the login attempt is successful, the system will request that you add this page to a Business Portfolio. Click Continue to proceed.

  7. It will ask you to invite people to this Business Portfolio. Decide and complete the process by tapping OK and Confirm.

👉  Linking pages on the Facebook desktop

  1. Log in to Facebook on the desktop at www.facebook.com, and click your personal profile photo at the top right.

  2. Click 'See All Profiles' and select the business page you want to switch to.

  3. Click the page name at the top left so you see your page content.

  4. In the left-side menu, tap Settings, and next, find Linked Accounts on the left. Select Instagram and proceed with the account connection by tapping the appropriate button. Mind that you will need the Instagram page credentials.

  5. Click 'Connect', then 'Confirm' that you allow access to Instagram messages in Inbox. Doing this will bring up the Instgaram login page, so feel free to insert the credentials for the desired account.

    • If the login attempt is successful, the system will request that you add this page to a Business Portfolio. Click Continue to proceed.

  6. It will ask you to invite people to this Business Portfolio. Decide and complete the process by tapping OK and Done.

    In the end, you should see the information confirming the two pages linked, and there should not be a Review Connection request. If that is the case, do as required.

Review connection

In case your Facebook and Instagram pages are linked, but there is a Review Connection button, you need to do it. There can be many reasons why Facebook requests reviewing the connection between your Instagram page and the Facebook one. One of the frequent reasons is the lack of full access to the Facebook page.

  1. Click on 'Review Connection'.

  2. On the next step, click Confirm. You'll be asked to allow access to Instagram messages in Inbox, so make sure that the toggle is activated and click Confirm.

  3. Once again, confirm the connection by clicking on the appropriate button.

  4. Doing that will either direct you to the Instagram site or trigger a pop-up where you need to log into the desired account.

  5. Finally, you should see the success message. 

👉In case it doesn't happen, it will probably give you a reason why the reconnection is not successful. It is important that you study it and work on the fix. Until the connection is reviewed, you will not be able to connect the desired Instagram page to PromoRepublic.

👉 A very common reason why you can't review the connection is the lack of full control admin rights on the Facebook business page that is linked to your Instagram. If this is the case, please read the following information.

You must be a full control admin on the Facebook business page.

  1. You must be a full-control admin on the Facebook business page linked to the Instagram one. To check if you do, open its settings as guided above or follow this link.

  2. In the left-side menu, find 'Page Access' or click this link. There are 3 ways how to get access to a page: Facebook access, Task access or Business Portfolio Access. 

  • If you see your profile in the section 'People with Facebook access', click on the name, and you should see that the person has full control.

  • If you have access to the page through a business portfolio, navigate there.

    • In the business portfolio (aka Meta Business Suite), click on the little gear icon next to the Business Account's name on the left side or Settings at the bottom left.

    • Click on People and select the respective person by tapping on their name. Here, you will see all pages that are assigned to this person as assets. If the person doesn't have the page assigned as an asset, you can do it by clicking on Assign Assets.

    • In the next step, choose the page you want to assign to the person and set the level of control. 👉In order to connect a Facebook page to PromoRepublic, the connecting person needs to have full control, therefore, please make sure to enable Full Control - Everything.

Enable two-factor authentication

Additionally, Facebook recommends enabling two-factor authentication as guided here. 

Facebook Token Reset

👉 If you had to apply any of the steps listed above, you would need to reset the Facebook token and, after that, retry connecting the necessary Instagram page.

👉 If you ensured that all the requirements are met (the account is a business type, it is linked to Facebook, you have full control there, and there is no Review Connection request), feel free to reset the Facebook token in your PromoRepublic account as guided below.

  1. In your PromoRepublic account, click on the top right corner, select Settings, and scroll down to the bottom. There, you'll see the red Disconnect Facebook button. Hit on it.

    • If it's not clickable, create the password by clicking on the pencil icon next to the option to change the password. After this, the button will be clickable.

  2. Re-try connecting the necessary page. In the location settings or in the Calendar, click on the Connect button. Select Instagram.

  3. A Meta permission pop-up window will emerge, asking you to authorize SocialPost. Click 'Continue as [your Facebook profile name]'.

  4. In the next step you can see the list of pages that your profile is granted full access to. Instead of selecting specific or all pages, we suggest selecting the first option 'Opt in to all and future pages' as it minimizes the page connection issues in the future. Click Continue.

  5. Next, select the Business Portfolio. Similarly, we suggest selecting the option to 'Opt in to all current and future Businesses'.

  6. In the next two steps, complete the process by clicking Save. The pop-up will disappear, and you will be back to the platform view. Pick the Instagram page in the drop-down list or use the search and click Connect.

We hope this is helpful!

If you have any further questions,

please contact us at [email protected].

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