PromoRepublic's Inbox feature is available for Instagram business pages. It covers only comments, which is one type of communication.
That is why the Select Type button is inactive. Instead, you may want to sort the comments of the post by:
Default means a chronological order.
Reviewed first means that the chosen type of conversation will appear in chronological order, though the dialogues that were answered or marked manually as reviewed will appear first. When you answer to a comment in the PromoRepublic interface it will be marked with a green checkmark (marked as reviewed) automatically.
If it was answered on the Instagram page natively, the comment won't be marked with a green checkmark.
Unreviewed first means that the dialogues that were not answered or marked manually as unreviewed will appear first in chronological order. And reviewed dialogues will appear afterward.
A blue dot signifies that the communication wasn't open in the PromoRepublic interface even if it was seen and processed in Instagram natively.
To mark the comment as processed tap on the tick sign on the right and it'll become green.
In the conversation list on the left, you can see first-level and second-level comments as separate entities. Upon clicking on a comment in the left side list you'll see the thread on the right.
The comments' functionality works the way, that each new comment will automatically create a new conversation in a conversation list on the left regardless of the level. The purpose is to ensure that any of the incoming conversions is not left unnoticed.
In other words, comments to the same post are shown separately. On the right you won't see the other comment.
Second-level comments (replies) are indicated in a thread by a vertical line from the first-level comment. The dialogue screen allows you to navigate through the entire thread of conversation and reply on any level.
At any time you can jump to the Instagram interface directly to answer and view the conversation.
If you have any further questions, please contact us at [email protected].