For us to be able to keep your location data updated, a Facebook (FB) location needs to be connected to the platform.
🔴 IMPORTANT:
The user establishing the connection to Facebook must be an administrator of the Facebook page.
If your business already has existing location pages, these must be claimed through Facebook first. To learn about requesting access to Facebook pages, click here.
Step-By-Step Guide
✅ Step 1. Connect
To start the process, navigate to the location's Listings tab and click 'Connect' on the Facebook widget.
✅ Step 2. Start
A pop-up window will open, showing you the details of the location you are about to connect to the platform.
If you wish to connect a Facebook page managed by someone else, please go to Step 5C.
In all other cases, please click 'Start'.
✅ Step 3. Sign In
Make sure you log in to the Facebook account you manage the location(s) with already or wish to manage the location(s) with.
Please note: If you have no Facebook Account you need to create one to be able to create a Facebook business page. Find out more about Facebook Business Manager and how to create an account here.
✅ Step 4. Allow Access
A window will open where you are asked to grant the Local Listing Connector access to the Facebook account.
Click 'Allow'.
If you have previously allowed access, this step will be skipped.
✅ Step 5. Select Location
☝️ What you need to do next depends on the current state of the Facebook page. We put together an overview for you covering all the options below.
5A: Connect an existing company page that is managed by you
Search the Facebook location you would like to connect in the list of available options and select the location by clicking 'Confirm'.
5B: Connect an existing unofficial (unmanaged) page
If you wish to connect a location that exists, yet is unclaimed, you must first claim the page through Facebook. Then, you must follow the Option A flow.
5C: Connect an existing company page that is managed by someone else
If the Facebook page is owned or administered by one of your businesses (e.g. a franchisee), you can send them the link in the connect flow under ‘Someone else is taking care of your Facebook page?’.
They can then sign in to the respective Facebook account using their email and password and confirm within a few clicks that the profile may be connected to our platform. As soon as the owner/administrator of the Facebook page has approved the account connection, the process is complete.
If you have any further questions, please contact us at
[email protected].