If you would like to connect your Instagram account to PromoRepublic, you need to make sure that the Facebook user who is connecting PromoRepublic to Instagram has the right permissions - otherwise, the respective Instagram account might not show up during the connection process.
This article aims to show you how you can make sure that the connecting Facebook user has the right permissions for the Instagram account.
Step-by-Step Process
1. Go directly to the Business Settings of your Facebook Business Account in the Meta Business Suite and log in: https://business.facebook.com.
2. Open the panel on the left and click on the gear icon next to your Business Account name in order to open the Business Settings (or click here):
3. Select Instagram accounts on the left side. This will open a list with all of your Instagram accounts that have been connected to any of your Facebook business pages. In this overview, you can also see how many people have “full control" (admins of the Instagram account) or “partial access” (people who have restricted access to the Instagram account):
4. Click on the People section to see who has access to this page.
5. If a certain Facebook user wants to connect PromoRepublic to Instagram, they need to be assigned to the Instagram account here, and they need to have full control.
Option 1: Facebook User is listed under “People assigned”
If the user is listed here, they are already assigned to the Instagram account. Make sure that they have full control☝️:
Click on Manage next to their name.
Enable 'Full Control - Everything'.
Option 2: Facebook User is not listed under “People assigned”
If the user is not listed, then they are not assigned yet. Make sure to assign them and to give them full control☝️:
Click on Assign People.
Select a user from the list on the left side.
Enable 'Full Control - Everything':
6. Once the Facebook user is assigned to the Instagram account and has full access, they should see the respective Instagram account in the connection process in the PromoRepublic platform. If not, please make sure that all the other requirements are met:
Convert any personal Instagram accounts to a Business account type.
Connect Instagram with the same Facebook personal profile credentials used to connect the Facebook business page.
Connect the necessary Instagram account to a corresponding Facebook business page.
Choose the correct connection method based on your Facebook business page structure.
Allow all of the permissions for Instagram in the connect flow to ensure features will work successfully in the platform.
Ensure you 'Select All' to connect all Instagram pages you plan to manage now and in future when pages are listed.
For additional questions, feel free to read this helpful article.
If you have any further questions, please contact us at
[email protected].