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Connecting Canva to PromoRepublic
Connecting Canva to PromoRepublic
Kate avatar
Written by Kate
Updated over a month ago

The Canva integration in PromoRepublic empowers users to import and use Canva designs seamlessly. This helps streamline content creation, maintain consistent branding, and simplify workflows. Here is a guide on how to connect your Canva account to our platform.

How to Connect Your Canva Account

  1. Open PromoRepublic and navigate to the Create Post section.

  2. In the Create Post editor, look for the Import from Canva option and click on it.

  3. A pop-up will appear asking you to authorize Canva.

    👉 Make sure you are logged into the correct Canva account in your browser. In case you have several accounts, you can switch to it by clicking on the appropriate button.

  4. Allow permissions by following the on-screen prompts to authorize PromoRepublic to access your Canva designs. Click Allow to complete the connection.

  5. Once connected, you can manage your Canva account connection under your PromoRepublic account Settings. If needed, disconnect your Canva account from the same section.

    👉 If you don’t have a Canva account, you can register for one at Canva's website.

    ☝️ Before importing designs into PromoRepublic, you must first create designs in Canva. Once you’ve saved your designs, they will appear in PromoRepublic under the Import from Canva section.

How to Import Designs from Canva

  1. In the Create Post section in PromoRepublic and click on Import from Canva.

2. A list of your designs will appear as thumbnails. Use the search bar if needed (type at least 3 characters).

3. Having chosen a design, you will see two options:

  • Import the design into PromoRepublic directly.

  • Edit it in Canva for further customization before importing.

4. After clicking Import, select the desired format (Image, Video, or GIF). For videos, you can choose quality settings.

5. Click Import, and the file will be added to PromoRepublic’s editor.

Troubleshooting the Canva Integration

  1. Can’t See Canva Designs:

    • Ensure your Canva account is authorized and connected to PromoRepublic.

    • Verify you’re logged into the correct Canva account in your browser.

    • Refresh the page or log out and back in if designs don’t appear.

  2. Error During Import:

    • Review the error message for specific instructions.

    • Check if the file format or quality settings are supported.

    • Reconnect your Canva account if the issue persists.

  3. Disconnecting Canva:

    • To disconnect your Canva account:

      • Click on the top right corner and click Settings.

      • Scroll down the page and click on the red Disconnect Canva button.

Canva Formats and Limitations

Our Post Editor supports videos up to 500 MB and images/GIFs up to 15 MB. If your file exceeds these limits, you’ll receive an error message.

1. Images

  • Supported Formats: JPEG.

  • Social Media Channel Limitations: While importing images is seamless, note that some social media platforms may require videos for specific post types (e.g., Instagram Stories). You'll receive an error message if you attempt to use an image where a video is required. Edit the content in Canva and re-import it in the correct format to proceed.

    • Check this article to learn more about different social platform requirements.

2. Videos

  • Supported Format: MP4.

  • Quality Options: Videos in resolutions such as 480p, 720p or 1080p can be imported. However, high-bitrate videos may face slight compression during the import process.

  • Video Length: Imported videos are limited to a maximum of 3 minutes.

  • Audio Limitations: Audio tracks in imported videos remain as-is. PromoRepublic does not currently support editing or removing audio.

3. GIFs

  • Supported Format: GIF only.

  • Conversion Requirement: PromoRepublic does not automatically convert GIFs into MP4. You will receive an error message if a GIF format is unsupported for your selected social media channels. To proceed, convert the GIF into MP4 using Canva and re-import it.

4. Other Unsupported Formats

  • Files in unsupported formats cannot be imported into PromoRepublic. You will receive an error message and must re-export the design in Canva using a supported format (JPEG, MP4, or GIF) before importing it again.

5. Carousel Imports

  • Maximum Items Imported: PromoRepublic supports up to 10 items per carousel. The actual number of items imported depends on the limitations of the selected social media platform.

    • For example, Instagram allows up to 10 images per carousel, while other platforms may vary.

  • Mixed Content Handling: If your carousel contains mixed formats (images, videos, and GIFs), PromoRepublic will:

    • Import up to 10 images, or

    • Import 1 video/GIF (depending on platform rules).

  • Error Handling: If your carousel exceeds platform limits or contains unsupported formats, PromoRepublic will display an error message. You will need to adjust the carousel in Canva and re-import it.

​If you have any further questions, please contact us at
​[email protected].

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