How do I cancel my subscription?

Roxy avatar
Written by Roxy
Updated this week

We are sorry to know you want to leave!

To cancel your PromoRepublic subscription, go to the account settings. Click on the top right corner, select Settings, scroll down to the bottom, find the Subscription & Billing section, tap Advanced options Select Cancel subscription.

Clicking on it will redirect you to the cancellation form, where you are kindly asked to specify why you are cancelling. It is very important for us! Depending on the reason you name, there are various solutions to take. For example, if you select Content that doesn't fit my needs, you will be asked additional questions.

Before submitting your request, check the note at the bottom. You are prompted that you’ll retain access until that billing period is over. 

Once your request is sent, we process it the same day (except on weekends) and provide you with the confirmation.

If you are subscribed to an Agency annual, customized, or a multi-location plan, please reach out to your dedicated account manager directly or email us at [email protected]

Alternatively, you can modify your membership fee at any time to ensure your PromoRepublic package always meets your business needs. To do so, click on the Change plan button.

🟢 Sometimes you might not see the Cancel Subscription button. It means that you must have paid via PayPal invoicing or the recurring payment has already been disabled per your request earlier. In this case, reach out to your dedicated account manager directly or support.

We thank you for choosing PromoRepublic as your social media marketing partner and hope to hear from you soon.  

If you have any additional questions, please reach out to us at [email protected].

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