PromoRepublic

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FAQs and Troubleshooting

Paid Subscription

How can I upgrade or downgrade my subscription plan?

Change Your Subscription Plan

New Subscription

Credit Card Information

Why is my subscription not active? Why was my credit card declined?

Subscription Is Inactive

How can I pay for my PromoRepublic subscription?

Payment Methods

Cancellation

Refund Policy

Billing Questions

How do I disconnect a page from PromoRepublic?

Disconnect A Page

Why posts don't get published and how to troubleshoot?

Failed Posts

Log Out

Greyed Out Buttons

Can I use PromoRepublic templates for other purposes?

Copyright

Reset Facebook token in order to restore the posting or connect a page

Disconnect Your Facebook Profile

How can I unsubscribe from PromoRepublic emails?

Unsubscribe From Emails

What is early page reconnection and why is it needed?

Token Expiration

How can I delete posts scheduled to multiple pages and workspaces?

Bulk Deleting Of Connected Posts

Common Errors When Connecting A Page

Which Social Media platforms are available for posting through PromoRepublic?

Supported Social Media

General FAQs

What is Facebook token and why I need it?

Facebook Personal Profile

Guide on how to re-authorize SocialPost or reconnect a Facebook page

Facebook Page Is Not Listed

Error: To use PromoRepublic you need to log on to Facebook again

Forcing To Log In With Facebook?

Error: It appears that your personal profile is already connected to another PromoRepublic account

Your Personal Profile Is Already Connected

Facebook Troubleshooting

Instagram Caption Pasting

Why posts don't get published to Instagram Personal pages?

Instagram Posts Don't Get Published

Instagram Troubleshooting

Contact us

Find answers and get help from Intercom Support and Community Experts

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