When connecting a Facebook business page or a group, there sets the connection between your Facebook and PromoRepublic accounts. This is what we call a Facebook token.
Usually, you will need to reset the token if your posts fail to be published or you can't connect the necessary page or group.
Here is a typical flow on how you can reset the Facebook token in order to restore the posting.
1. In your PromoRepublic account click on the top right corner, select Settings, and scroll down to the bottom.
There you'll see the red Disconnect Facebook button. Hit on it. If it's not clickable create/change the password as shown on the screenshot below. After this, the button will be clickable.
2. Re-log into your PromoRepublic account. Sign out and log in back.
3. Make a test post instead of reposting a failed one. It'll bring up a pop-up window asking you to authorize SocialPost. Click Continue as [your Facebook profile name].
Find the necessary page or feel free to select all of them. By selecting the pages, you give us permission to post there. But the actual posting can happen only if you connect the page in the calendar as shown in step 4. So it's up to you on how many pages to pick, but we suggest that you select all of them because sometimes it may affect the whole set of the token.
On the next step leave the toggles activated and click Done.
Finish with the OK button.
There might be another permission box. Tap Continue and then OK.
If you click on Choose What You Allow, you'll see the pages and groups ticked by default. We suggest that you leave it as it is. Giving permission to access your pages and groups doesn't mean that we will post there without your permission or that we want to access your data. The purpose is solely to set the connection. But if you insist on deselecting some pages, make sure that the Groups section is ticked, because it is mandatory. Otherwise, you won't be able to add pages.
If the issue persists, feel free to message us and we'll be happy to help you!
If you have any further questions, please email us at [email protected].