Please note that connecting your Facebook personal profile to PromoRepublic is not possible due to Facebook API restrictions. Instead, you can connect a business page that you manage. However, an internal connection with the personal profile is needed. Keep reading to learn more.
👉When connecting a Facebook or Instagram business page, the connection between your Facebook and PromoRepublic accounts is established via a token. You may need to reset it if your posts fail to publish or if you can't connect a page.
👉Here is a typical flow for resetting the Facebook token to restore posting or connect a Facebook or Instagram business page.
How to reset the Facebook token
In your PromoRepublic account, click on the top right-hand corner.
Select Settings and scroll down to the bottom.
You will see the red Disconnect Facebook button. Click on it.
If it's not clickable, create the password as shown in the screenshot below. After this, the button will be clickable.
4. Sign out, log in back and Authorise SocialPost.
Depending on your issue:
Make a new post instead of reposting a failed one
Or retry connecting the desired page.
Both actions will prompt a pop-up asking you to authorise SocialPost.
5. Click Continue as [your Facebook profile name].
6. In the next step, you can see the list of pages that your profile is granted full access to. Instead of selecting specific or all pages, we suggest selecting the 'Opt in to all and future pages' option as it minimises the page connection issue in the future. Click Continue.
7. Next, select the Business Portfolio. Similarly, we suggest selecting the option to 'Opt in to all current and future Businesses'.
8. In the next two steps, complete the process by clicking Save. The pop-up will disappear, and you will be back to the platform view.
Following these steps, you can successfully reset your Facebook token and, depending on the issue, either be able to connect a page or restore the posting.
If you have any further questions, please get in touch with us at [email protected].