It is not possible to connect your Facebook personal profile as a separate entity to post there. It is restricted by Facebook API. Instead, you can connect a business page that you manage. However, an internal connection with the personal profile is needed. Keep reading to learn more.
When connecting a Facebook or Instagram business page, the connection between your Facebook and PromoRepublic accounts is set. This is what we call a token. Usually, you will need to reset the token if your posts fail to be published or you can't connect the necessary page.
Here is a typical flow for resetting the Facebook token to restore the posting to Facebook or Instagram business pages.
1️⃣ In your PromoRepublic account, click on the top right-hand corner, select Settings, and scroll down to the bottom. There, you'll see the red Disconnect Facebook button. Hit on it. If it's not clickable, create the password as shown in the screenshot below. After this, the button will be clickable.
2️⃣ Sign out from Promorepublic and log in back.
3️⃣ Depending on your issue, whether you are doing this to restore posting or you need to connect a page, make a post instead of reposting a failed one or retry connecting the page. Both of these actions will bring up a pop-up asking you to authorize SocialPost. Click Continue as [your Facebook profile name].
Find the necessary page, or feel free to select all of them. By selecting the pages, you permit us to post there. But the actual posting can be possible only if you connect the page in PromoRepublic's interface. So it's up to you how many pages to pick, but we suggest that you select all of them because sometimes it may affect the whole connection.
On the next step, leave the toggles activated and click Done.
4️⃣ Finish with the OK button.
There might be another permission box. Tap Continue and then OK.
If you click on Choose What You Allow, you'll see the pages and groups ticked by default. We suggest that you leave it as it is. Permitting to access your pages doesn't mean that we will post there without your permission or that we want to access your data. The purpose is solely to set the connection.
If you have any further questions, please email us at [email protected].