Disconnect Your Facebook Profile

Reset Facebook token in order to restore the posting

Kate avatar
Written by Kate
Updated over a week ago

When connecting a Facebook business page or a group, or an Instagram business page, there sets the connection between your Facebook and PromoRepublic accounts. This is what we call a token.

Usually, you will need to reset the token if your posts fail to be published or you can't connect the necessary page or group.

Here is a typical flow for resetting the Facebook token to restore the posting.

1. In your PromoRepublic account, click on the top right-hand corner, select Settings, and scroll down to the bottom. There you'll see the red Disconnect Facebook button. Hit on it.

If it's not clickable, create the password as shown in the screenshot below. After this, the button will be clickable.

2. Re-log into your PromoRepublic account. Sign out and log in back.

3. Depending on your issue, whether you are doing this to restore posting or you need to connect a page or a group, make a post instead of reposting a failed one or retry connecting the page. Both of these actions will bring up a pop-up asking you to authorize SocialPost. Click Continue as [your Facebook profile name].

Find the necessary page or feel free to select all of them. By selecting the pages, you permit us to post there. But the actual posting can be possible only if you connect the page in PromoRepublic's interface. So it's up to you on how many pages to pick, but we suggest that you select all of them because sometimes it may affect the whole set of the token.

On the next step, leave the toggles activated and click Done.

Finish with the OK button.

There might be another permission box. Tap Continue and then OK.

If you click on Choose What You Allow, you'll see the pages and groups ticked by default. We suggest that you leave it as it is. Permitting to access your pages and groups doesn't mean that we will post there without your permission or that we want to access your data. The purpose is solely to set the connection. But if you insist on deselecting some pages, make sure that the Groups section is ticked because it is mandatory. Otherwise, you won't be able to add pages.

If the issue persists, feel free to message us, and we'll be happy to help you!

If you have any further questions, please email us at [email protected].

Did this answer your question?