Connecting your Facebook personal profile to PromoRepublic is not possible due to Facebook API restrictions. Instead, you can connect a business page that you manage. However, an internal connection with the personal profile is needed. Keep reading to learn more.
👉When connecting a Facebook or Instagram business page to our platform, the connection between your Facebook and PromoRepublic accounts is established via a token. You may need to reset it if your posts fail to publish or if you can't connect a page.
Here is a typical flow for resetting the Facebook token to restore posting or connect a Facebook or Instagram business page.
How to reset the Facebook token
In your PromoRepublic account, click on the top right-hand corner.
Select Settings and scroll down to the bottom.
You will see the red Disconnect Facebook button. Click on it.
If it's not clickable, create the password as shown in the screenshot below. After this, the button will be clickable.
4. Sign out, log in back. You'll see a pop-up in the middle of the screen prompting you to reconnect the pages.
Go ahead and click on the red Reconnect button next to your Facebook page name. It'll trigger a permission pop-up. It is essential to authenticate via a personal profile.
5. Click Continue as [your Facebook profile name].
6. In the next two steps, select 'Opt in to all and future' pages and businesses, as it minimises the page connection issue in the future. Click Continue.
8. By clicking Save, the screen view will be refreshed, and you might see the Reconnect prompt for your Instagram pages. If so, please repeat the steps.
Following these steps, you can successfully reset your Facebook token and, depending on the issue, either be able to connect a desired page or restore the posting to Facebook and Instagram.
If you have any further questions, please get in touch with us at [email protected].