First and foremost make sure that you log into the system with email and password, but not with Facebook. If you used to log in with Facebook, the disconnect button will be disabled.

In this case you need to create a password clicking on the pencil icon as shown below. For more instructions head over to this tutorial.

What happens to my Facebook pages and groups that are in Unassigned Pages mode?

They will be automatically disconnected. As a result, scheduled posts won’t be published.

What happens to Facebook pages and groups that are in workspaces?

Pages and groups will stay as they are. 

Posts scheduled to pages will be published under two conditions:

  • There are other team members in the workspace besides you;
  • These team members have already posted to the pages and as a result there is an existing connection between their PromoRepublic accounts and those pages.

But the rule above doesn’t apply to the posts scheduled to groups - they won’t be published at all.

If you have any further questions, please email us at [email protected].

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