When connecting a Facebook business page, there sets the connection between your Facebook and PromoRepublic accounts. This is what we call a token. This means that a particular Facebook personal profile is associated with your PromoRepublic account. The first represents you as a person, and it is the source of permission.
👉 It is not possible to associate a specific PromoRepublic account with several Facebook profiles. And it is not possible to associate a specific Facebook profile with several Promorepublic accounts.
How to connect a page
Here is a typical flow for connecting a Facebook business page to PromoRepublic. To do so, you must be a full admin on the page, so make sure you're logged into the necessary profile at www.facebook.com in your browser.
Whether you're in the location settings or in the Calendar, click on the blue Connect Page button.
Select the Facebook Page box.
It will trigger a pop-up window asking you to allow SocialPost to access your Facebook account information. Basically, this is the moment of setting up a token that may expire occasionally.
Click 'Continue as [your Facebook profile name]'.
In the next step you can see the list of pages that your profile is granted full access to. Instead of selecting specific or all pages, we suggest selecting the first option 'Opt in to all and future pages' as it minimizes the page connection issue in the future. Click Continue.
Next, select the Business Portfolio. Similarly, we suggest selecting the option to 'Opt in to all current and future Businesses'.
In the next two steps, complete the process by clicking Save. The pop-up will disappear, and you will be back to the platform view. Pick the page in the drop-down list or use the search and click Connect.
And that's it! Your page is successfully connected. To connect a second one, the pop-up will not emerge, and this time, you'll see the drop-down menu. It is not possible to connect in bulk, but one by one.
Common issues
🚩 No pages to connect or all available pages are already connected
If you don't see the necessary page on the list, make sure to read the above and re-authorize the SocialPost as instructed in this article.
🚩 Large US audience
If you manage Facebook Pages with a large US audience you “will be asked to complete an authorization process in order to continue to post, making it harder for people to administer a Page using a fake or compromised account” as mentioned in Facebook news. "This seems to be one of Facebook’s policies towards pages with a high reach to protect Facebook users - it was introduced back in 2018 Making Ads and Pages More Transparent - About Facebook. According to this article, users must enable 2-factor authentication and confirm their location.
🚩 Error 'Your profile is already associated with another Facebook (ID number) account!'
This means that your PromoRepublic account is already associated with a specific Facebook personal profile, unlike the one in which you are logged in at www.facebook.com. In order to understand what Facebook profile is attached now, navigate to the PromoRepublic account settings. And you will see the name at the bottom.
Seeing it, you can either disconnect it (click the red Disconnect Facebook button) or log in to this profile at www.facebook.com.
🚩 Error ‘It appears that your personal profile is already connected to another Promorepublic account. To solve this please contact us.’
What does it mean? It means that you have another PromoRepublic account to which the desired Facebook personal profile is linked. To resolve that you can try to remember what this account is and disconnect the profile from it. If you don't remember the email of this account or you can't log into it, we can help, so please contact us at [email protected].
🚩 Error 'PromoRepublic account doesn’t belong to this Facebook user
What does it mean? This means that you are logged into the wrong Facebook personal profile at www.facebook.com rather than the one associated with your PromoRepublic account. In order to understand what Facebook profile is attached now, navigate to the PromoRepublic account settings. And you will see the name at the bottom.
We hope it helps and supports your needs!
If you have any further questions,
please reach us at [email protected].