There may be several reasons why your Facebook business page or group is not listed. Here are two key ones:
- You're not logged into the admin Facebook personal profile at www.facebook.com
- PromoRepublic does not have permission to connect your page
So make sure that your Facebook profile is an Admin on the page or group and that you're logged in this profile at www.facebook.com.
Next, re-authorize SocialPost in your Facebook account. Here is a guide on how to do it. Please follow it strictly in the order as the steps appear.
1. In your PromoRepublic account click on the top right corner, select Settings, and scroll down to the bottom.
There you'll see the red Disconnect Facebook button. Hit on it. If it's not clickable create/change the password as shown on the screenshot below. After this, the button will be clickable.
4. Whether in the workspace settings or in the Calendar click on the Connect button.
Next, there will be a pop-up window asking you to authorize SocialPost. Click Continue as [your name] and hit OK.
If you click on Choose What You Allow, you'll see the pages and groups ticked by default. We suggest that you leave it as it is. Giving permission to access your pages and groups doesn't mean that we will post there without your permission or that we want to access your data. The purpose is solely to set the connection. But if you insist on deselecting some pages, make sure that the Groups section is ticked, because it is mandatory. Otherwise, you won't be able to add pages.
Here is a video tutorial to demonstrate the instructions given above.
If the issue persists, please contact us at [email protected]