There may be several reasons why your Facebook business page is not listed. Ensure that your Facebook profile is an Admin on the necessary page, and check if you're logged in to this profile at www.facebook.com in the same browser.
⭕ IMPORTANT:
Connecting a Facebook page if you are a Page Admin through inheritance from a parent page is impossible.
👉 In the Facebook page settings, find the Page Roles section. If you see yourself listed under a section labelled "Admin (inherited from parent page)," then, unfortunately, you will not be able to connect this page to PromoRepublic.
To fix it, assign the Admin role on the necessary page to the particular Facebook personal profile you will associate with your PromoRepublic account.
Troubleshooting
Navigate to the Business Integrations section by clicking on this URL, find SocialPost, and click on View and Edit.
In the pop-up window, you can find the pages you manage. Tick the necessary ones that you are looking to connect to our platform.
Click Save and retry connecting the page in PromoRepublic.
🔸 If you didn't see any unticked pages, as shown above, reset the Facebook token in your PromoRepublic account. Here is a guide on how to do it. Please follow it strictly in the order in which the steps appear.
In your PromoRepublic account, click on the top right corner, select Settings, and scroll down to the bottom. There, you'll see the red Disconnect Facebook button. Hit on it.
If it's not clickable, create the password by clicking on the pencil icon next to the option to change the password. After this, the button will be clickable.
Re-try connecting the necessary page. In the location settings or in the Calendar, click on the Connect button. Select Facebook.
A pop-up window will emerge asking you to authorize SocialPost. Click Continue as [your Facebook profile name].
In the next step you can see the list of pages that your profile is granted full access to. Instead of selecting specific or all pages, we suggest selecting the first option 'Opt in to all and future pages' as it minimizes the page connection issue in the future. Click Continue.
Next, select the Business Portfolio. Similarly, we suggest selecting the option to 'Opt in to all current and future Businesses'.
In the next two steps, complete the process by clicking Save. The pop-up will disappear, and you will be back to the platform view. Pick the page in the drop-down list or use the search and click Connect.
We hope it helps and supports your needs!
If you have any further questions, please get in touch with us at [email protected].