There may be several reasons why your Facebook business page or group is not listed. Here are two key ones:
- You're not logged into the admin Facebook personal profile at www.facebook.com
- PromoRepublic does not have permission to connect your page
So make sure that your Facebook profile is an Admin on the page or group, and check if you're logged in such a profile at www.facebook.com.
It's also important to note that it is not possible to connect a Facebook page if you are a Page Admin through inheritance from a parent page. In the Facebook page settings find the Page Roles section. If you see yourself listed under a section labeled "Admin (inherited from parent page)", then unfortunately you will not be able to connect this page to PromoRepublic. In order to fix it, assign the Admin role on the necessary page to the particular Facebook personal profile that you are going to associate with your PromoRepublic account.
In case the said above is assured, but the issue persists, re-authorize SocialPost in your PromoRepublic account. Here is a guide on how to do it. Please follow it strictly in the order as the steps appear.
1. In your PromoRepublic account click on the top right corner, select Settings, and scroll down to the bottom.
There you'll see the red Disconnect Facebook button. Hit on it. If it's not clickable create/change the password as shown on the screenshot below. After this, the button will be clickable.
4. Re-connect the page or group that you've just disconnected. Whether in the workspace settings or in the Calendar click on the Connect button.
Next, there will be a pop-up window asking you to authorize SocialPost. Click Continue as [your Facebook profile name] and hit OK.
If you click on Choose What You Allow, you'll see the pages and groups ticked by default. We suggest that you leave it as it is. Giving permission to access your pages and groups doesn't mean that we will post there without your permission or that we want to access your data. The purpose is solely to set the connection. But if you insist on deselecting some pages, make sure that the Groups section is ticked, because it is mandatory. Otherwise, you won't be able to add pages.
Here is a video tutorial to demonstrate the instructions given above.
If the issue persists, please contact us at [email protected]