Sometimes you may encounter posts marked red in the Calendar. It means that they weren't published. In addition, you get an email notifying you about it. No worries, in most cases it is easy to troubleshoot!
In the platform's interface, we don't display the reason why the post has failed, but we can see this information in our backlog system. It is essential that you don't delete such a post from the Calendar because we won't see the data about it.
The best way in such a case is to reach out to us, sharing the page name and the social platform where the post didn't publish. Or you can provide us with the page ID. You can see it in the address line at the top of the browser.
Depending on the social platform that the post was scheduled to, there can be different reasons why it failed to be published. Mostly failed posts are caused by the token expiration.
If you're dealing with a failed post to a Facebook group:
1. Check if the SocialPost app is added in the settings of this particular group as guided here.
2. If the app is there, but the issue persists, reset the Facebook token as instructed here.
According to Facebook security requirements, the token (our permission to post to your groups) is valid for 3 months. Every 90 days, it expires, so you have to reauthorize SocialPost (please do not confuse with the SocialPost app in the group's settings - re-adding the app will not reset the token).
Facebook Business page
First of all, you have to reset the token as guided here. You might have changed your Facebook password or logged into a different Facebook personal profile at www.facebook.com on your computer. Or maybe the page owner might have edited your page role rights. Or simply Facebook security spotted some internal alert. The reasons for the token trigger can be different. Since it is on Facebook's security system side, we can't track it further. If the issue persists, check if your admin access of this business page hasn't been changed.
We don't support automatic posting to Instagram personal pages. It means a post won't be published on the scheduled day and time. You have to post manually as instructed in this article. If the issue persists, completely disconnect the page from the platform and add it back. While doing so, it will bring up a permission pop-up where you grant SocialPost access to post on your behalf.
The most common reasons are:
Your Instagram page is not a Professional type of account (but Creator or Personal);
Your Instagram page is not linked to a specific Facebook business page;
Admin permission ob the linked Facebook business page has to be re-authorized.
If it is a video post, the file might not meet the technical requirements.
For a LinkedIn business page, check that you have a Super Admin role instead of the Content Admin. Next, completely disconnect the page from the platform and add it back. While doing so, it will bring up a permission pop-up where you grant SocialPost access to post on your behalf.
For LinkedIn, a personal profile do the same disconnection steps.
Let us know if you are dealing with a different social platform or if your issue is not listed here.
If you have any further questions, please contact us at [email protected].