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Your Personal Profile Is Already Connected
Your Personal Profile Is Already Connected

Error: It appears that your personal profile is already connected to another PromoRepublic account

Kate avatar
Written by Kate
Updated over a week ago

What should be done if you encounter a pop-up error, as pictured below? 

As you might know from this article, when connecting a Facebook business page, there sets an invisible connection between its admin Facebook profile and PromoRepublic account.

The error text is pretty self-explanatory: Facebook personal profile, that you are trying to link, is already associated with a different PromoRepublic account that you might have registered accidentally. 

There are two ways to sign up to PromoRepublic: with either Facebook or Email. If you signed in with Facebook originally, we use the email of your Facebook Account to register an account in PromoRepublic. If you sign up with email and password first and then log in with Facebook, eventually, a separate account will be created automatically. The newly created account will have your Facebook profile attached to it.

The solution here is to locate the PromoRepublic account that contains the desired Facebook profile. Then disconnect the profile as guided here.

If you can't locate this PromoRepublic account, we'll help! Send us a message at [email protected].

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