When connecting a Facebook business page or a group, there sets the connection between your Facebook personal profile and PromoRepublic account. This is what we call a Facebook token.
It means that a certain Facebook account gets associated with your PromoRepublic account. It is not possible to associate a certain PromoRepublic account with several Facebook accounts.
When it comes to connecting Facebook business pages check that your Facebook personal profile is assigned an Admin role on these pages. That's why check what personal profile you're authorized in at www.facebook.com.
Here is a typical flow on how to connect a Facebook business page to PromoRepublic.
1. Whether you're in the workspace settings or in the Calendar click on the Connect button, and select Facebook.
2. Hitting Facebook will trigger a pop-up window asking you to allow SocialPost to access your Facebook account information. Basically, this is the moment of setting up a token that may expire occasionally.
Hit Continue as [your profile name]. Then hit OK.
If you click on Choose What You Allow, you'll see that all the pages and groups are ticked by default. We suggest that you leave it as it is. Giving permissions doesn't mean that we want to access your data or that we'll post there without your permission. The purpose is solely to set the connection. But if you insist on deselecting some pages, make sure that the Groups section is ticked, because it is mandatory. Otherwise, you won't be able to add pages.
3. Pick the page in the drop-down list and click Connect.
Here is a short video to demonstrate the guide given above.
In case you don't see the necessary page on the list, make sure of the said above and re-authorize the SocialPost as instructed in this article.
If you have any further questions, please reach us at [email protected].