⚙️ When connecting a Facebook Business Page, you will be asked to authenticate with your personal Facebook profile. Once the connection is complete, your personal Facebook profile will become associated with your PromoRepublic account and used as a connection token.
⚠️ Please note, it is not possible to connect your Facebook personal profile for publishing — it only serves as a source of permissions for connecting business pages.
Please note that each PromoRepublic account can be associated with one Facebook profile, and each Facebook profile can be linked to one PromoRepublic account.
Before You Start
Make sure: The personal Facebook profile you're using has full admin access to the page, and you're logged into that profile at www.facebook.com in your browser.
Note: Your personal profile will be used for authentication only and not for publishing.
Connect Your Page
Step 1
Click Facebook Business on the page selection screen:
Step 2
You'll be prompted to authenticate with your personal Facebook profile. Make sure you're logged in to the right Facebook profile in the same browser and continue:
Step 3
Select the relevant pages. We recommend choosing Opt In To All (current and future pages/businesses) at every step when prompted — this ensures full permissions for connection, messaging, analytics, and publishing, and helps avoid page connection issues in the future:
Once you've made a selection, click Continue to move to selecting the Business Portfolio. Similarly, we suggest selecting the option to 'Opt in to all current and future Businesses':
Complete the process by clicking 'Save' and 'Got it' on the next two steps.
Step 4
Once the authentication is complete, select the page in the drop-down list or use the search and click Connect:
🚀 Your page is now successfully connected!
When connecting another Facebook page, the dropdown with available pages will appear directly. ⚠️ Note that pages can only be connected one at a time, not in bulk. Select a page and click Connect.
Common Errors
1
No pages found. Please check your permissions and the social media account you're logged into in this browser
If the page you're trying to connect is not listed, follow the guide above and re-authorize SocialPost as instructed in this article.
2
Large US audience
If you manage Facebook Pages with a large US audience, Facebook may require you to complete an additional authorization process. This is part of a Facebook policy introduced in 2018 to prevent fake or compromised accounts from administering Pages with high reach, as mentioned in Facebook news.
According to this article, as part of this process, you may need to enable two-factor authentication and confirm your location.
3
Your profile is already associated with another Facebook account
This error means you're logged into the wrong Facebook profile in your browser.
To check which Facebook profile is currently linked to your PromoRepublic account, go to your account settings — you'll see the associated profile name there (see the image):
If needed, you can either disconnect that profile by clicking the red Disconnect Facebook button or log in to that profile at www.facebook.com and retry connecting a page.
4
It appears that your personal profile is already connected to another PromoRepublic account.
This means that the personal Facebook profile you are currently using for the page connection is already linked to another PromoRepublic account.
To resolve this, log into that account and disconnect the Facebook profile from there. If you don't remember the email address for that account or can't log into it, please reach out to us at [email protected] and we'll help you out.
If you have any further questions,
reach out to us at [email protected].