You can manage your billing details directly in your account. From your account settings you can switch the card used for recurring payments, review all past transactions, and download invoices as PDF files.
Where to Find It
Open your account settings and scroll to the Subscription & Billing block. This block shows your current plan, the number of members, connected pages, and your renewal date.
Click Advanced options in the top right corner of the block. The drop-down menu contains:
Change plan
Billing history
Update payment method
Cancel subscription
Update Your Payment Method
Click Advanced options → Update payment method.
At the top of the window you will see which card is currently being billed.
Select one of the cards already saved on your account, or click Use a different payment method to add a new one:
Credit/Debit Card — enter the card number, expiration month and year, CVV code, and cardholder name.
PayPal — sign in with your PayPal email and password.
Click Update payment method to save.
⭕ The selected card or PayPal account will be used for all future recurring payments.
Accepted cards are Visa, MasterCard, and American Express. Payments are processed through Braintree, a PayPal service, so your card details are entered securely and are never stored by PromoRepublic.
View Billing History and Download Invoices
Click Advanced options → Billing history.
You will see a list of all transactions on your account with the date, amount, payment method used, and status (Paid or Failed).
Click Download invoice next to any successful payment to save it as a PDF.
Each invoice includes the invoice number, submission date, billing period, description of the charge, the total amount, and PromoRepublic company and bank details — everything your finance team needs for accounting. If you need any additional information added to your invoice, such as a VAT number, please contact our Support Team at [email protected].
⭕ Invoices are available for paid transactions only. Failed payment attempts are listed for your reference but have no invoice attached.
Good to Know
If a payment fails, updating your payment method here is usually enough to restore your subscription. See Subscription Is Inactive for the most common reasons a card is declined.
A VAT number is required for payments from European companies.
If you do not see the Subscription & Billing block or the Advanced options button, your subscription may be managed by your brand, agency, or a custom contract. Please get in touch with your dedicated customer success manager or our support team.
If you pay by wire transfer or PayPal invoice under a custom plan, your billing history will not be managed here — contact your customer success manager for copies of your invoices.
If you have any further questions, please get in touch with us at [email protected].