Refund Policy

Can I get a refund?

Kate avatar
Written by Kate
Updated this week

If you decide to cancel your account, you will retain access until the billing period is over, and you will not be charged again. 

Per our Terms and Conditions, we do not require payment before the start of the trial. In case you pay a subscription fee at the start or during a trial period, your free 14-day trial period automatically expires, and you shall not be entitled to a refund.

Our service is available on a pay-as-you-go basis and is charged at the start of your elected subscription term (generally monthly or annually). Unless you cancel your subscription prior to the expiration of its current subscription term, we will automatically renew your subscription based on your plan’s renewal cycle. We will charge your credit card or other means of payment you use with the applicable renewal subscription fees.

As for the auto-renewl, subscriptions must be cancelled at least 3 days prior to expiration thereof to avoid automatic renewal. PromoRepublic will send a reminder prior to the renewal subscription date to the email that you used to register on the platform. If you have not cancelled the subscription and have not avoided automatic renewal, you are not entitled to any refunds.

If you have any additional questions or concerns, please reach out to us at [email protected]. 

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