Sometimes you would encounter an issue when some of the major buttons in your dashboard are not clickable.
For instance, when trying to add a Facebook page, the Facebook
connection button will be gray.
Or if you want to either schedule or publish a post, it won't let you.
Why can that happen?
There can be a lot of reasons to cause it:
- Browser and it's extensions;
- Built-in plugins;
- Anti-virus program on your PC;
- VPN service;
- Your computer cache is overloaded.
If you use Google Chrome as your main browser, then these guides might come in handy. Usually, this browser is PromoRepublic friendly, though sometimes its specific extensions obstruct the normal work of our platform.
Solution is to turn off all the extensions, such as Ad Blocker, or change browser to the one not Chromium-based. Plain Internet Explorer or Opera will do.
If the previous step doesn't work, the problem might be in your anti-virus program and/or firewall, try to disable those and post something via PromoRepublic.
Last, but not the least is in case you are OS X user, after High Sierra update Safari browser can cause some misconnection with PromoRepublic too.
As prompted earlier, try using a different browser. And don't forget to clean your current browser cache and the one of your computer.
If you are facing a different issue or it still persists, please, contact our Customer Support Service at [email protected] or via live chat.