This feature is available for franchise or multi-location types of business.
In addition, to the ability to manage direct messages, comments and reviews, we also provide an option to download the filtered data from the Aggregate View of Inbox.
Filter the data with the Custom view, select the social media, conversation type, dates, and click the Export button.
Depending on the filters selected (the amount of data selected), the .csv file will be prepared for download within a few seconds, depending on the filters selected (the amount of data selected). Next, you should receive an email to your account address to export the CSV file. You can save it on your computer and open it in Excel, Google Spreadsheets, etc.
How to import the file into Microsoft Excel?
Here is a step-by-step guide on how to import a TXT or CSV file into Excel, similar to Excel 2007, 2010, 2013, and 2016:
Open the Excel spreadsheet where you want to save the data and click the Data tab.
In the Get External Data group, click From Text.
Select the TXT or CSV file you want to convert and click Import.
Select "Delimited". A delimiter is just a fancy way of saying that your TXT file uses tabs or your CSV file uses commas to separate and group your data.
Select the delimiter - “Comma”. It is the standard delimiter that groups the data into individual columns in a CSV file.
7. Click Next.
8. Select "General" in the next Tab.
9. Click Finish. The Data will be shown in a table split into columns.
10. You can create any kind of Pivot tables with aggregated data per page, per workspace, per social type, etc.
Inbox Data File Structure
Name of the Workspace
101XX - Texas
Internal ID of the social page
Name of the Social Page
Texas-Main (123 Cameron Road, Austin, TX, US, 78723)
The link to the social page
Type of the conversation (rating, direct message, comment etc.)
The message sent from the user
Very busy, but nice service!
Time of the message sent
Reply to the message
Thanks for the great review!
Time of the reply
Indication of whether the message was read in the system
Indication of whether the message was checked as reviewed in the system
Time of conversation created in the system (mostly same as time of created message)
Time of conversation updated in the system
Time of conversation responded in the system (mostly same as time of reply message)
Tags in the workspace
Central, Texas, John Smith
If you have any additional questions regarding your login change, please reach out to us at [email protected].