What is a Team Member account?

A team member account is a separate standalone PromoRepublic account with a unique ID number and email address, with the same subscription plan assigned. It is the same paid plan on the primary (original) account. 

Depending on your subscription plan and type of solution (franchise or enterprise), it can be either activated manually on our end per your request that you can submit via this form, or it will be activated automatically by inviting your team member to a location.

How do I know if this feature is included in my package?

You can see the plan components in your account settings. Click on the top right corner, select Settings, and scroll down to the bottom, where you'll see the Subscription & Billing section.

In the sub-section Members, you can see the current number of team members out of the allowed limit. The second part means how many team members (free Promorepublic accounts) your plan allows.

How do I activate it?

If the Team Member feature is included in your subscription plan, request that it be activated.

  1. Let your teammate sign up for a free trial here.

  2. Ask your teammate to provide you with the email he/she used.

  3. Submit your request by filling out the form below:

Once the form is filled out, a Customer Support Representative will confirm that the Team Member account has been connected by sending you a notification. If your request isn't processed, we'll contact you to explain the reason.

What should my teammate do next?

There are several ways your assistants can utilize their accounts. Please, head over to this explanatory article.  

IMPORTANT: Monthly or annual subscriptions are paid on a monthly or annual basis. Once a transaction is settled, access to the primary account is renewed automatically, though the teammate's account is not automatically renewed. So, please contact our Customer Support representatives to request re-activation, specifying both email addresses: the primary and team member accounts.

If, for any reason, you don't want to create a separate account for your VA or this feature is not included in your package, make sure to read this article.

If you have any further questions, please contact us at [email protected].

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