A franchisee says they can't see the campaign
Check the campaign status. The campaign must be Scheduled or Active, and the visible date (if set) must have passed. Draft, Paused, Completed, and Archived campaigns are not visible to franchisees.
Check enrollment. The franchisee's location must be enrolled. Go to Campaign View → Locations and confirm the location appears in the enrolled list. If it doesn't, review your targeting filters — the location's attributes may not match.
Check permissions. The franchisee needs the campaign visibility permission. If they have access to the platform but can't see campaigns at all, contact your account administrator to review role permissions.
A task didn't publish
For approval-required tasks: If the franchisee didn't approve before the scheduled time, the task is missed. It won't auto-publish. Create a new task with a future date if the content is still relevant.
For tasks that were approved but didn't publish: The task may have failed due to a content issue — most commonly, a dynamic field (like {{{address}}}) that couldn't be resolved for that location. Check the task in the Campaign View for an error indicator. The franchisee would need to have filled in the missing field value before approval.
For auto-publish tasks: If the post wasn't created, it may have been skipped because no pages matched the task's channel targeting for that location, or because a required dynamic field was missing.
If you see an error indicator on a task and aren't sure what caused it, contact PromoRepublic support with the campaign name and task date.
A franchisee can't click Approve
The Approve button requires publish permission for the page. If the franchisee can see the task but can't approve, they likely don't have publish access for that specific page. Contact your administrator to review the permissions for their location.
The campaign isn't showing up in Asset Manager
The campaign appears in Asset Manager only if it's Scheduled or Active and has at least one asset that matches the franchisee's language settings. If the campaign has no assets, or all assets are filtered out for that location, the campaign folder won't appear.
I can't publish the campaign — it's rejected
Make sure your campaign has at least one targeting filter set. Campaigns with no targeting cannot be published. Go to the campaign settings and add a targeting filter before publishing.
I need to redo a cancelled campaign
Cancelled campaigns can't be restored. Use Duplicate from the campaign list to create a fresh draft copy, then update the dates and publish.
Still stuck? Contact PromoRepublic support with your campaign name and a description of the issue.