With PromoRepublic's Inbox for Facebook, Instagram and Google Business Profile, you can become more efficient in managing incoming communication from different channels. This functionality enables you to process DMs, comments, questions and reviews in one place.

Customers increase spending on brands they follow on social media if they receive personalized and timely social responses. Writing replies manually might take a lot of time, especially when they are typical. To save you time and to make it more convenient for you, it is now possible to save replies and use them every time you need to answer an incoming question.

NOTE: The access to the creation and management of replies can be limited by the user role. Such location roles as owner and admin can create, edit and delete saved replies. Such roles as member and client can see and use them but not the rest of the mentioned options.

How to create a saved reply?

  1. Open one of your conversations and tap reply.

  2. Click on 💬 and then Create new.

  3. It will bring up a window where you actually create it. Fill in the required information.

  4. Click on the Save button. Voila, your Reply has been saved!

To find the necessary reply, search for it in the bar.

How to manage Saved Replies?

To manage your Saved Replies you can go to the Saved Replies page:

  1. Open one of your conversations and tap reply.

  2. Click on 💬 and then Manage or follow this link.

  3. It will direct you to the page where you can see the list of replies created previously, or it can be empty in case there is none created yet.

  4. Find the necessary one, and feel free to edit it or delete if needed.

Location owners and admins can delete replies even if they were created by someone else.

Saved Replies are filtered by Location. Each location has a number of Saved Replies, and agencies can use them only in the location.

If you have any further questions, please contact us at [email protected].

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