Check that the location is connected in PromoRepublic and that the relevant pages are active. The assistant can only read data for locations and pages that exist in your account.

If the location exists but data is missing, check when it was connected. Performance data is only guaranteed from the point a page was connected — the assistant can't backfill historical data from before the connection date.
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Performance questions — social, GBP, reviews, rankings — require a time period to return meaningful data. Include a time period in your question ("last month," "Q1 2026," "the past 30 days", “May 2026”) and the assistant will answer directly.
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Small discrepancies are normal. Social platforms update their data on their own schedules, and the assistant reads the most recent data available at the moment you ask. If you asked the assistant at 9am and opened the dashboard at 11am, the numbers may differ slightly.

For larger discrepancies, check the time period. The assistant applies the date range you specify exactly — if the dashboard is set to a slightly different range, the numbers won't match.

If you're seeing a consistent, unexplained gap, contact support with the specific metric, location, and time period.

First, confirm the MCP connection is active. In Claude, check Settings → Integrations. In ChatGPT, check Connected apps or your Custom GPT's Actions configuration.

If the connection shows as active but queries return errors or empty results, the authentication token may have expired. Disconnect and reconnect using your PromoRepublic credentials.

If the problem persists, contact your Customer Success Manager with details of the error message.
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If you've built an automated workflow using the MCP connection and it stops returning data, the most common cause is an expired OAuth token. Re-authenticate the connection from the tool you're using (n8n, Make, Zapier, or your custom integration) using your PromoRepublic credentials.

If re-authenticating doesn't resolve it, check whether the MCP server URL has changed — contact your Customer Success Manager to confirm the current endpoint.
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Some features are plan-dependent. If the assistant tells you a capability isn't available for your account, the relevant module (for example, Reputation Manager or Local Rankings) may not be included in your current plan. Contact your Customer Success Manager to discuss access.
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Try rephrasing your question with more specifics — location name, exact time period, specific network. If the answer is still wrong, contact support with the question you asked, the answer you received, and what you expected to see.