Connect A Page

Common issues when connecting a social page to PromoRepublic

Kate avatar
Written by Kate
Updated over a week ago

Once your account registration is completed, the critical step is to connect your social media pages because this is where the journey starts. With no pages connected, you can't see the reporting data in dashboards, no messages, comments, and reviews in the inbox, you can't collaborate with your team or clients, etc.

Here's a simple guide on how to connect a page.

1. Either in the Calendar or the Location settings, find the blue Connect Page button

2. Select the necessary platform within the supported ones, such as Facebook, Twitter, Instagram, LinkedIn, Pinterest, Google Business Profile and TikTok.

3. It'll trigger the permission box. Please authorize the app so we can post on your behalf. Usually, it will say SocialPost, but sometimes it can say PromoRepublic.

4. Pick the desired page from the drop-down menu. Feel free to use the search to find the necessary one faster.

Once the first page is added, to connect another one, hit on the Plus icon or the Connect More button on the right in the Calendar.

It is not possible to connect pages in bulk, but one by one.

If the necessary page is not listed, then depending on the social platform, the reasons can differ.


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Facebook

Make sure you're logged into the Facebook personal profile on www.facebook.com that is assigned the Admin or Editor role on the business page or group you want to connect. If the issue persists, head over to this article.

Instagram

Pay attention to what type of Instagram account you're trying to connect: business, creator, or personal. Depending on this, the reasons may differ.

Pinterest

Please note that you can connect Pinterest boards, but not the whole Pinterest account. Check if at least one board is created or that you are logged into the correct Pinterest account in case you have several. More details can be found here.

Google Business Profile

Only verified locations can be connected to PromoRepublic. Read how to create and verify your local business on Google. So make sure that your location is verified. You can learn more about how to connect a Google Business Profile page to PromoRepublic in this article.

Do you want to know more about the account types that we support? Take a look at these notes.ย 

For any other error, we encourage you to read the article about common errors when connecting a page.

If you have any further questions, please contact us at [email protected].

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