When connecting a Facebook business page or a group, there sets the connection between your Facebook and PromoRepublic accounts. This is what we call a token. It means that a particular Facebook personal profile gets associated with your PromoRepublic account. The first represents you as a person, and it is the source of permission.

It is not possible to associate a specific PromoRepublic account with several Facebook profiles as well as it is not possible to associate a specific Facebook profile with several Promorepublic accounts.

Here is a typical flow for connecting a Facebook business page to PromoRepublic. To do it you must be a full admin on the page, so make sure you're logged into the necessary profile at www.facebook.com.

1. Whether you're in the location settings or in the Calendar, click on the blue Connect Page button.

2. Select the Facebook Page box.

3. It will trigger a pop-up window asking you to allow SocialPost to access your Facebook account information. Basically, this is the moment of setting up a token that may expire occasionally. Click Continue as [your Facebook profile name].

4. Find the necessary page, or even better select all of them. By selecting pages, you permit us to post there. It's up to you how many pages to pick, but we suggest that you select all of them because sometimes it may affect the whole set of the token.

5. On the next step, leave the toggles activated and click Done.

6. Finish with the OK button.

7. The pop-up will disappear, and you will be back to the platform view. Pick the page in the drop-down list or use the search and click Connect.

And that's it! Your page is successfully connected. To connect a second one, the pop-up will not emerge, and this time you'll see the drop-down menu. It is not possible to connect in bulk, but one by one.

In case you don't see the necessary page on the list, make sure of the said above and re-authorize the SocialPost as instructed in this article.

If you manage Facebook Pages with a large US audience you “will be asked to complete an authorization process in order to continue to post, making it harder for people to administer a Page using a fake or compromised account” as mentioned in Facebook news. "This seems to be one of Facebook’s policies towards pages with a high reach to protect Facebook users - it was introduced back in 2018 Making Ads and Pages More Transparent - About Facebook. According to this article, users must enable 2-factor authentication and confirm their location.

What does it mean? It means that your PromoRepublic account is already associated with a specific Facebook personal profile than the one in which you are logged in at www.facebook.com. In order to understand what Facebook profile is attached now, navigate to the PromoRepublic account settings. And you will see the name at the bottom.

Seeing it you can either disconnect it (click the red Disconnect Facebook button) or login to this profile at www.facebook.com.

What does it mean? It means that you have another PromoRepublic account to which the desired Facebook personal profile is linked. To resolve that you can try to remember what this account is and disconnect the profile from it. If you don't remember the email of this account or you can't log into it, we can help, so please contact us at [email protected].

What does it mean? It means that you are logged into the wrong Facebook personal profile at www.facebook.com than the one that is associated with your PromoRepublic account. In order to understand what Facebook profile is attached now, navigate to the PromoRepublic account settings. And you will see the name at the bottom.

We hope it helps!

If you have any further questions, please reach us at [email protected].