Sometimes you may encounter posts marked red in the Calendar. It means that they weren't published.
Depending on the social platform there can be different reasons, such as insufficient rights on the page, inappropriate content, expired token, etc. Below we listed common reasons and how to fix the problem.
There can be 2 reasons why posts didn't publish to your Facebook group.
1. Check is if the SocialPost app is added in the settings of this particular group as guided here. If it is, but the issue persists, check the second reason.
2. According to Facebook security requirements, our permission to post to your groups is valid for 3 months called token. Every 90 days it expires, so you have to reauthorize SocialPost as instructed here.
Facebook business page
If posts didn't publish to your Facebook business page, most probably your Facebook token (permission) has expired. In order to fix it reauthorize SocialPost.
Usually, there can be two reasons:
Your Instagram page is not a Professional Account.
The post's image, video, or caption doesn't meet the technical requirements.
Check a detailed explanation of both bullet points in this article.
If posts didn't publish to your Pinterest board, it may be caused by a shortened URL. Please note that Pinterest doesn't support shortened links at all, even if posted natively. Read more about it in this article.
If posts didn't publish to your LinkedIn page, most probably it means that your LinkedIn token has expired. In order to fix it, reconnect your LinkedIn page as instructed.
Due to the system specifics, we do not display the reason. Instead, we encourage you to contact us at [email protected]. Please, provide us with the page ID when submitting a request. Page ID can be found in the browser address line. (See an example below)
Or tell us the name and the platform of the problematic page.
We'll process your request as soon as possible on business days. Thank you for your patience!
If you have any further questions, please contact us at [email protected].