Sometimes you may encounter not published posts marked red in the Calendar.

Why can it happen? There can be different reasons, such as insufficient rights on the page, inappropriate content or expired token, etc. The last one is the most frequent.

Facebook group

If posts didn't publish to your Facebook group, the first thing to check is if SocialPost is installed in the group settings as guided here. If SocialPost is there, then re-authorize SocialPost in your Facebook account settings as advised below.

Facebook business page

If posts didn't publish to your Facebook business page, it means that the token (connection) between your Facebook and PromoRepublic accounts has expired. In order to fix it re-authorize SocialPost in your Facebook account settings as guided here.

Pinterest board

If posts didn't publish to your Pinterest board, the reason may be that you included a shortened URL. If so, then please note that Pinterest doesn't support shortened links. Read more about it here.

LinkedIn page

If posts didn't publish to your LinkedIn page, most of all it means that the token between your LinkedIn and PromoRepublic accounts has expired. In order to fix it, disconnect your LinkedIn page as shown here and connect it back giving permissions once again.

Due to the system specifics, we do not display the reason. Instead, we encourage you to contact us at [email protected]. Please, provide us with the page ID when submitting a request.┬áPage ID can be found in your browser address line. (See an example below)

Thank you for your patience!

If you have any further questions, please contact us at [email protected].

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