Sometimes you may encounter posts marked red in the Calendar. It means that they weren't published.
Depending on the social platform there can be different reasons, such as insufficient rights on the page, inappropriate content, expired token, etc. Below we listed common reasons and how to fix the problem.
There can be 2 reasons why posts didn't publish to your Facebook group.
1. Check is if the SocialPost app is added in the settings of this particular group as guided here. If it is, but the issue persists, check the second reason.
2. According to Facebook security requirements, our permission to post to your groups is valid for 3 months. Every 90 days it expires, so you have to reauthorize SocialPost as instructed here.
Facebook business page
If posts didn't publish to your Facebook business page, most probably your Facebook token (permission) has expired. In order to fix it reauthorize SocialPost.
Due to API and some inner changes, your Instagram posting may be affected. The solution is to remove SocialPost from your Instagram account settings (on desktop). After this reconnect your Instagram page. Finally, re-post the red posts.
If posts didn't publish to your Pinterest board, it may be caused by a shortened URL. If you included such a link, then please note that Pinterest doesn't support shortened links at all if even posted natively. Read more about it in this article.
If posts didn't publish to your LinkedIn page, most of all it means that your LinkedIn token has expired. In order to fix it, reconnect your LinkedIn page as instructed.
Due to the system specifics, we do not display the reason. Instead, we encourage you to contact us at [email protected]. Please, provide us with the page ID when submitting a request. Page ID can be found in the browser address line. (See an example below)
We'll process your request as soon as possible on business days. Thank you for your patience!
If you have any further questions, please contact us at [email protected].